Terms and conditions

1.1 These terms and conditions apply to all appointments, treatments and services of The Nail Box, located at Windestraat 38 in Badhoevedorp, Chamber of Commerce (KvK) number 95757945.

1.2 By booking an appointment, you enter into an agreement with The Nail Box. These terms apply when they have been made available before booking and have lawfully become part of the agreement.

1.3 The Nail Box reserves the right to amend the terms. For existing appointments, the terms that applied at the time of booking remain in force, unless lawfully agreed otherwise.

2.1 Appointments can be made via the online booking system or via other contact options offered by The Nail Box.

2.2 You are responsible for correctly entering your contact details and for arriving on time for your appointment.

2.3 The Nail Box reserves the right to reschedule appointments in case of illness, force majeure or other circumstances that reasonably prevent a treatment from taking place.

2.4 If The Nail Box cancels an appointment, any amounts already paid for the treatment not performed will be refunded, unless a new appointment is made in consultation.

3.1 You can cancel or reschedule your appointment free of charge up to 24 hours before the scheduled start.

3.2 If you cancel within 24 hours before your appointment, The Nail Box may charge 50% of the agreed treatment price.

3.3 If you do not show up for your appointment without timely cancellation (no-show), The Nail Box may charge up to 100% of the agreed treatment price.

3.4 Cancellation fees must be reasonable and proportionate to the circumstances, any costs saved and the possibility of refilling the reserved time.

3.5 In special circumstances, a suitable solution can be sought in consultation.

3.6 Any statutory rights remain fully applicable.

4.1 We kindly ask you to be present on time for your appointment.

4.2 If you arrive more than 15 minutes late, The Nail Box reserves the right to shorten or cancel the treatment when performing it within the remaining time is no longer responsible or feasible.

4.3 If your treatment is shortened, we will discuss in advance which treatment is still possible.

4.4 If your treatment cannot take place because you arrived late, The Nail Box may charge a reasonable fee, up to a maximum of 100% of the agreed treatment price.

4.5 In determining this fee, the reserved treatment time, any costs saved and the possibility of refilling the freed-up time are taken into account.

5.1 Current treatment prices are listed on the website or in the online booking system.

5.2 All consumer prices include applicable VAT.

5.3 Payment takes place immediately after the treatment in the salon.

5.4 Payment must be made in full before you leave the salon.

5.5 Any additional treatments or extra costs are discussed with you in advance and are only carried out with your approval.

5.6 In case of cancellation or no-show, any costs due may be charged separately, in accordance with articles 3 and 4.

6.1 The Nail Box performs all treatments carefully and with professional judgement.

6.2 The result and durability of a treatment can differ per person, due to factors such as natural nail condition, daily wear and aftercare.

6.3 We ask you to share relevant information in advance about allergies, sensitivities, nail damage or other circumstances that may affect the treatment.

6.4 If a treatment is not responsible in our professional judgement, The Nail Box reserves the right not to perform it.

6.5 Where necessary, you will receive advice on the care and maintenance of your nails.

7.1 The Nail Box strives for carefully performed treatments and satisfied customers.

7.2 If you are not satisfied with your treatment, we ask you to contact us as soon as possible.

7.3 The Nail Box assesses your complaint carefully and, where appropriate, offers a reasonable solution, for example repairing the treatment.

7.4 Damage caused by external influences, incorrect use or insufficient aftercare does not automatically entitle you to free repair.

7.5 Your statutory rights always apply.

8.1 The Nail Box works according to appropriate hygiene and safety measures.

8.2 In case of suspected infections, serious nail damage or other circumstances that may make a treatment irresponsible, The Nail Box may decide to postpone or refuse the treatment.

8.3 Where possible, a suitable solution is sought in consultation.

9.1 The Nail Box is liable for damage insofar as it can be attributed to her by law.

9.2 We ask you to provide relevant information necessary to perform the treatment safely.

9.3 The Nail Box is not liable for damage arising solely from circumstances for which it is not legally responsible.

9.4 These terms do not limit liability that may not be excluded by law.

10.1 The Nail Box may take photos of nail treatments performed.

10.2 Where photos contain personal data or can be traced back to a person, prior consent is requested for publication where necessary.

10.3 You can withdraw your consent to the processing of personal data by contacting The Nail Box.

11.1 The Nail Box processes personal data in accordance with applicable privacy legislation.

11.2 More information can be found in our Privacy Statement on the website.

12.1 For agreements concluded at a distance, statutory rules on information provision and the right of withdrawal may apply.

12.2 Where the law grants you a right of withdrawal, this is not limited by the cancellation terms.

12.3 The Nail Box informs you before booking about any applicable exceptions and conditions.

13.1 Dutch law applies to all agreements with The Nail Box, without prejudice to mandatory consumer protection.

13.2 In case of complaints or disputes, we first try to reach a suitable solution together.

13.3 If this fails, the dispute can be submitted to the court competent by law.

The Nail Box
Windestraat 38
Badhoevedorp
KvK: 95757945
Phone: +31 6 15 83 45 48